Welcome to Our Delivery Service

We are committed to delivering your flooring materials safely, quickly, and efficiently. Please review our delivery policy below to understand how we ship our products across the United Kingdom.

1. Delivery Coverage

• We currently offer delivery exclusively within the United Kingdom (England, Scotland, Wales, and Northern Ireland).

• Note: Delivery to remote areas, the Scottish Highlands, offshore islands, and Northern Ireland may incur additional shipping fees and extended delivery times.

2. Delivery Options & Timeframes

• Standard Delivery: Delivered within 3 to 5 business days from dispatch for mainland UK orders.

• Express Delivery: Delivered within 1 to 2 business days (available for selected items and locations for an additional fee).

• Scheduled Delivery: You can choose a preferred delivery date at checkout to coordinate with your installation schedule.

3. Shipping Costs

• Shipping fees are calculated at checkout based on the total weight, volume of your order, and the delivery destination.

• We occasionally offer Free Delivery promotions on orders over a specified spending threshold—check our homepage for current offers.

4. Delivery Process & Offloading

• Due to the weight and size of flooring materials (such as laminate packs, porcelain tiles, and heavy stone-look slabs), deliveries are made via heavy goods vehicles (HGVs) equipped with tail-lifts.

• Kerbside Delivery: Standard delivery includes offloading items to the nearest accessible kerbside or driveway. Drivers are not insured to carry heavy materials inside properties or up flights of stairs.

• Please ensure that the delivery address has clear and unobstructed access for large vehicles. If there are any access restrictions (e.g., narrow lanes, weight limits, low bridges), you must notify us in advance.

5. Receiving and Inspecting Your Order

• Someone must be present at the delivery address to sign for and inspect the goods.

• Inspection: Please check the packaging and count the number of pallets or boxes upon arrival. In the rare event of visible damage or missing items, note this clearly on the driver’s delivery note and contact our customer support within 48 hours with photo evidence.

6. Failed Deliveries

If our courier cannot complete the delivery due to incorrect address details provided, restricted access, or because no one was available to receive the order, a re-delivery fee may apply.